Thanks for stopping by our web site. You must have a question. If you don't see an answer below, send us an email, cgc@childgraphics.com, or give us a call at 800.543.4880. We'll be glad to help.

Frequently Asked Questions

Availability

Credit cards

Framing

International shipments

Payment terms

Purchase orders

Samples

Shipping

• When will I get my order?
  If the items on your order are on our shelves, we'll get them out to you immediately.
  Let us know when you order if you have a deadline - and we'll let you know if we have a problem getting it to you.
  
  
• What are your shipping charges?
  A shipping/handling/insurance charge of $5.50 will be added to orders totalling up to $25.00.
  A shipping/handling/insurance charge of $6.75 will be added to orders totalling $25.01 to $45.00.
• A shipping/handling/insurance charge of $7.50 will be added to orders totalling $45.01 to $75.00.
• Shipping is FREE for prepaid orders totaling over $150.
  Shipping charges of 10% will be added to purchase orders totalling 75.01 to $350.00.
• Shipping charges of 8% will be added to purchase orders totalling 350.01 to $750.00.
  
  Sorry, due to the increased UPS shipping charges, we no longer offer 2nd day shipping.
  
  
  
• How will you ship the art print I'm ordering?
  The best way to get your print to you, without creases, is to roll it in a shipping tube - so that's what we do. We never fold a print. We want you to be able to frame it and hang it with pride.
  
  
• Do you ship internationally?
  Sorry, we have discontinued international shipments.
  
  
• PAYMENT TERMS
  
  
• What credit cards to you accept?
  MasterCard, VISA, Discover
  You can use credit cards safely on our shopping cart or you can FAX your order with credit card number to 843-671-4665.
  And we now accept PayPal orders as well. Go to checkout and select Pay with PayPal, fill in your PayPal information, and we'll fill your order.
  
• Where can I mail my order with check or credit card info?
  To: Child Graphics Company
  Po Box 5612, Hilton Head Island SC 29938
  We'll ship your order as soon as we receive payment.
  
  
• Can you send out my order and bill me?
  We do accept purchase orders from and bill schools and libraries.
  However, we have to have payment before we send orders to individuals.
  
  
  FRAMING
  
  
• There's no frame shown with the print I want. Can you frame it?
  Let us know which print you're interested in - and we'll let you know whether we can put in a frame for you.
  
  
• There is a frame shown with the print I want, but I'd prefer another style frame. Can you frame it in a different style?
  We usually have alternatives available for you especially if the print you're ordering is framed in a standard size frame (ie: 16" x 20", 11" x 14", 18" x 24").
  
  AVAILABILITY
  
  
• I'm looking for a piece of art by a certain artist (or about a certain topic). Do you have it stashed away in your art files?
  Could be! Who's the artist? What's the topic?
  
  
• Do you have a teacher guide for the novel I'm teaching this year? I don't see it on your list of Novel Units.
  It's possible we have it but don't have it shown. What is the title?
  
  SAMPLES
  
  
• Can you send me a sample?
  Sorry - we've tried sampling programs, but they don't work well for us. However, you are free to return any of our products (except unframed/unmatted posters) if you are not satisfied.
  
  
  
  PURCHASE ORDERS
  
  
• I'm ordering for a school. Do you accept purchase orders?
  All the time.